FAQ

 

Q: Where are your products made?


A: All of our drinkware is manufactured in China. We have gone to great lengths to be sure they are responsibly sourced. We have personally visited the factory to be sure of the working conditions and are very proud to say they also meet international standards. Our manufacturing operations meet high standards of quality (ISO 9001), safe and fair labor (BSCI Factory Audits), ethical business, and environmental responsibility.   


Q: What is the best way to clean the Tumbler lids?


A: Our lids were designed to be dishwasher safe and easy to clean. Simply pop out the sliding cover and wash by hand or place in the dishwasher.


Q: Are your Tumblers leak-proof?


A: No, the lids on our Tumblers are designed to be splash-proof but not leak-proof. This means, in the car while driving if the lid is closed it will not splash out of the cup in your cup holder. However, you will not want to throw this tumbler in the bottom of your backpack and head out for the day. We will be offering a product that is leak-proof and does serve this purpose very soon though so please check back! :)


Q: Can you customize my order?


A: Absolutely! We would love to customize your order. The minimum order size for customizations is 25 pieces. Just send us an email with your requirements (Sizes, colors, quantities required) and we will get back to you with some prices ASAP!


Q: What are your Tumbler lids made of?


A: Our lids are made to last. In an effort to be as environmentally friendly as possible, we are using the hardest plastic available in this space (at least as far as we are aware!) We use Shatterproof Tritan Plastic for our lids. Most of our competitors use a less expensive option; however we feel that the less often the lids break, the more sustainable. So, you asked for the best, we aim to provide the best!


Q: Do you offer wholesale pricing?


A: Absolutely! Please visit our wholesale page and we’ll be sure to reach out to you ASAP. Thank you :)


Q: Do you offer replacement lids?


A: Absolutely! Please see the accessories section of our website.